Refund policy

Last updated:

1. Overview

Because Growscape uses official app stores (Apple App Store and Google Play Store) via RevenueCat to manage In-App Purchases, the billing infrastructure is handled entirely by the respective platforms. This means transactions are tied to your Apple ID or Google Play account, and refunds must generally be requested through those platform services.

2. Our Commitment

We want you to have an excellent experience with Growscape Premium. If you feel that Premium features (such as advanced statistics or additional landscape elements) are not the right fit for your routine, we encourage you to cancel your trial or subscription. While refunds are ultimately subject to platform terms, we aim to be transparent and helpful throughout the process.

3. Free Trial

Growscape Premium may include a temporary free trial period (e.g., a 7-day trial) for eligible users.

  • You can cancel your subscription at any time during the trial period through your device's subscription settings without being charged.

  • If you do not cancel at least 24 hours before the end of the trial, your subscription will automatically renew into a paid recurring subscription, and the respective app store will charge your linked payment method.

4. How to Request a Refund

Because we do not directly collect your payment information or process the initial transaction, we cannot instantly reverse charges. To request a refund, please follow the steps corresponding to your device operating system:

For Android Users (Google Play Store)

Google provides automated windows for refunds, but as developers, we also have limited administrative tools to assist you:

  • Automated Refund (Within 48 hours): You can request a refund directly on the Google Play website or through your Google Play Order History within 48 hours of the purchase. This is usually approved automatically by Google.

  • Developer Assistance (After 48 hours): If the 48-hour window has passed, you can contact us at growscape.help@outlook.com. To review your request, you must provide your official Google Play Order ID (which looks like GPA.XXXX-XXXX-XXXX-XXXX), found in your email receipt. We evaluate these exceptional requests on a case-by-case basis.

For iOS Users (Apple App Store)

Apple maintains strict, exclusive control over all transactions. Developers cannot issue refunds on behalf of users under any circumstances.

  • You must request a refund directly through Apple's automated system by visiting reportaproblem.apple.com.

  • Log in with your Apple ID, select the Growscape Premium purchase, and click "Request a refund."

5. Refund Eligibility (The 14-Day Rule)

  • European Union & United Kingdom: Under local consumer protection laws, users residing in the EU or UK generally have a statutory right to cancel digital purchases and request a refund within 14 days of the initial transaction. This right is automatically processed and honored when submitting a request through the official Apple or Google refund portals.

  • Other Regions: Outside the EU/UK, Apple and Google review refund requests based on their own regional timelines, user account history, and specific platform policies.

6. Subscription Cancellations

You can cancel your Growscape Premium subscription at any time through your smartphone’s system settings (Apple ID Subscriptions or Google Play Subscriptions).

  • Canceling a subscription stops future automatic renewal charges.

  • It does not automatically trigger a refund for the current billing cycle.

  • Following cancellation, you will keep full access to all Premium features, extra graphics, and statistics until the end of your current paid billing period.

7. Lifetime Purchases

A Lifetime Purchase is a one-time payment that grants long-term access to Growscape Premium features for the operational lifespan of the application. Refund requests for Lifetime Purchases are subject to the standard 14-day store window. Requests submitted past this window are rarely approved by the app stores, except under exceptional technical circumstances (such as a verified app-breaking defect).

8. Payment Processing and Security

All payment information is encrypted and securely processed by Apple and/or Google. Growscape and Valentin Lourme do not have access to, nor do we store, your credit card numbers, bank details, or billing addresses.

9. Changes to This Policy

We may update this Refund Policy from time to time to match updates in the app stores' guidelines or legal requirements. The "Last updated" date at the top of this document will always reflect the latest revision.

10. Contact Us

If you have any questions about how to cancel your subscription, need guidance on the refund process, or need help finding your Google Play Order ID, feel free to contact us at: 📧 growscape.help@outlook.com

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